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 Email Setup & Configuration
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Setting Up Aliases
You can create e-mail alias that will forward to your existing email account by entering your Control Panel, click on the email account, then click "Add New Alias"". Enter the alias of the account that you want to forward mail for, click ok, and it will create an alias email account. This email will come into the main email account that it is set for. To creat an email forward, you need only go to the main "MAIL" tab. Click Add New Mailname". Enter the alias name that you want to use, do not put a password in the box, if there is a box below that that says control panel access, UNCHECK this. Submit.
Once submitted it is going to give you a box to put the email address you want this alias to forward to.
Once you submit the forward is set up.
Setting Up Auto-Responders
Enter your Control Panel, choose the Mail Tab and select the email account you want to set up the auto-responder for. Click the "Autoresponders" tab , then "Add New AutoResponder". Enter the info required.
Manual Configuration : Open Outlook Express, and go to the "Tools" menu. From this menu, choose "Accounts". When you see the listing of e-mail accounts, choose "Add => Mail". In the "Display Name" field, enter what you want your recipient to see when you send them an e-mail. Then choose "I already have an e-mail address that I'd like to use.", and enter your e-mail address in the box. Your incoming mail server is a "POP3" server. Your "Incoming mail (POP3, IMAP or HTTP) server:" is mail.yourdomain.com. The "Outgoing mail (SMTP) server:" is mail.yourdomain.com. The "Account name:" is you@yourdomain.com. The "Password" is the password that you chose when creating the E-Mail account (for the default account, account name and password would be your main accounts login name and password). Be sure to enable SMTP authentication by checking the box under the heading "My server requires authentication". Under "settings" choose "Use same settings as my incoming mail server".
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Common Problems
Setting Up Netscape Messenger
Currently Netscape Messenger does not support the full usernames required.
Netscape Mail Fix:
Pop and IMAP
If your user name (not to be confused with your email address) contains @,
you must add the following line to your prefs.js file before Mail will work
properly.
user_pref ("mail.allow_at_sign_in_user_name, true");
For Netscape 4.73 or lower
Go to Program Files, Netscape, Users, Then under the user name you will find
prefs.js edit the file with Notepad.
For Netscape 6 and above.
Make sure you can view hidden folders and files in Explore.
Go to Documents & Settings, Your windows user name, Application Data,
Mozilla, Users50, Then your netscape user name, then there is one folder
under that (name varies), prefs.js is under this folder. Edit with Notepad.
Unable To Send E-Mail
The first thing that you need to find out when you are unable to send e-mail is whether or not your ISP allows outgoing smtp. Many ISP's including, but not limited to EarthLink/MindSpring , MSN , and most any free ISP, such as NetZero or BlueLight have instituted what is called "Port 25 Blocking". This is when access to port 25, the port used for outgoing e-mail is blocked intentionally to prevent spamming.
Lost E-Mail Password
If you've lost your e-mail password, it can be reset from within the Plesk Control Panel.
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Spam Blocking
Spam Assassin
Spam Assassin is an automated mail filter that uses a wide range of heuristic algorithms on mail headers and message body text to identify "SPAM" (unsolicited email). Once identified, the mail is tagged as SPAM for later filtering using the user's desktop mail client.
For more information, please visit the developers' website:
http://www.spamassassin.org
At this time we have Spam Assasin turned off. We are looking into other alternatives.
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Mailing Lists
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Setup & Configuration
To setup a new mailing list, enter your Control Panel, Go to the "Mail" Icon. Choose the second tab "Mailing Lists", then "Add New Mailing List". Once you set up the maillist, you will receive an email with further instructions.
Common Problems
Lost Administrative Password :
The "Lost Administrative Password" is encrypted, so there is no way (even for us) to retrieve it if you lose it. You'll need to contact support and ask that your password be reset.
If you have any support issues please visit your Account Management Panel at https://billing.cincywebsecure.com and submit a support ticket.
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